Cancellation / Rescheduling Policy
We realize that sometimes things come up and you may have to cancel or reschedule. If you need to reschedule your session for a different date or time, please try to do so at least 3 days prior to the scheduled session date.
When rescheduling with more than 24 hours notice, the non-refundable Booking Fee you paid may be applied toward your rescheduled session date. If the session is not rebooked within 6 months, the Booking Fee is forfeited.
If you cancel or reschedule less than 24 hours before the session time, or do not appear for the session, a Late Cancellation Fee will be imposed. The Late Cancellation Fee is an amount equal to the Booking Fee for that session. Therefore, the Booking Fee is forfeited and you must pay a new Booking Fee in order to re-schedule a new session date/time. The new Booking Fee is non-refundable and will be applied toward your new session fee and order total. If it is raining at the time of the photo session, we can reschedule without forfeiting your Booking Fee.
If for some reason your session was booked without a Booking Fee, then cancel with less than 24 hours notice, a Late Cancellation Fee will be imposed, equal to the standard Booking Fee amount.
Q: Why does a late cancellation forfeit the Booking Fee I paid? Can’t it just be applied to the new rescheduled session date?
A: All of our photo sessions are custom sessions, catering to the specific needs of each type of shoot. We try to accommodate the fact that some sessions run longer than others, and each requires setup based on the type of shoot. Because of this, we try to not schedule sessions close together or back-to-back. That way, when you show up for a session, we are ready and you do not have to wait for us to finish up a previous session. Your time with us is totally your time, and all of our attention is focused on you. That also means that we only schedule 2 or 3 (at most) sessions per day. Also some of our sessions are in-studio, and some are on-location. When you book a session we arrange our whole day’s schedule around the bookings for that day and turn away other potential bookings for that timeframe. For example, if you book an afternoon session, and then cancel at the last minute, we are not able to fill in that time slot with another session on such short notice, and thus this basically shuts down our studio for the afternoon. Therefore, a late cancellation forfeits the Booking Fee.
Q: What if they are predicting rain and we’ve scheduled an outdoor session?
A: A prediction of rain does not mean the shoot will be canceled. In most cases, the shoot can take place as scheduled. In fact, the light can be quite nice on rainy overcast days! We will be in contact with you should bad weather potentially be an issue with the shoot, and if you have doubts, please call to avoid loss of your Booking Fee!
Q: If I reschedule with more than 24 hour notice, what happens next?
A: We will work with you to plan a new session day and time, and the Booking Fee you paid will be applied toward the new booking with no penalty.
Q: Is the Booking Fee refundable?
A: No, sorry the Booking Fee is not refundable.
Q: If I forfeit a Booking Fee due to a less-than-24-hours cancellation, is that money applicable toward my balance owed later on?
A: No, if a Booking Fee is forfeited, you lose that credit.